I had a pleasant stay overall, with the highlight being the huge rooms featuring amazing views of the Nile. The staff were friendly and accommodating, though I was initially placed in a smoking room before being graciously upgraded to a suite. On the downside, I found the breakfast situation a bit misleading and there were issues with cleanliness that need addressing.
Rooms
10.0
The room was spacious and comfortable, with a fantastic view of the Nile, and it was a delight to have large windows and a wrap-around balcony. I was upgraded to a suite, which made my stay even more enjoyable.
Service
10.0
The service from the staff was commendable, especially at reception where Mr. Mohammed and Mr. Hamza were incredibly helpful. They ensured my room changes were smooth and efficient.
Location
9.0
The hotel is in a really nice neighborhood that feels safe and is conveniently close to many restaurants and shops. It was a pleasure to walk around and enjoy the beautiful architecture of Zamalek.
Dining
7.0
Breakfast was decent with a good variety, but it was disappointing that it wasn't included in my rate initially, which wasn't communicated clearly upon booking.
Facilities
6.0
While the hotel has decent facilities including a nice pool with an in-pool jacuzzi, there were some cleanliness issues that detracted from the overall experience.
Bruce
United States of America,
March
2025
7.2/10
My stay at the Hilton Cairo Zamalek Residences was fantastic, with spacious accommodations and stunning Nile views. The staff's hospitality was really good, making me feel welcomed throughout my visit. However, I did encounter some issues with service speed in the dining area. Overall, it's a lovely place to unwind, particularly for families and those seeking a serene environment. 😊
Rooms
10.0
I stayed in the Ambassador suite, which was incredibly spacious with three bedrooms and amazing views of the Nile. The furniture may be a bit dated, but everything was clean and suitable for our needs.
Service
8.0
Most of the staff were wonderful, particularly Mahmoud and Farida, who made sure we had everything we needed. However, there was some inconsistency in service at the restaurant, especially during breakfast when items were slow to be replenished.
Location
10.0
The hotel is situated in a lovely neighborhood on Zamalek island, right alongside the Nile. It felt safe and was conveniently close to shops and restaurants, making it a perfect base for exploring.
Dining
9.0
Dining at Night Breeze was a treat with a variety of tasty options and excellent service from Sayed and Abanoub. The breakfast spread was impressive, especially the omelette and fresh juices!
Facilities
9.0
The hotel offers great amenities, including an on-site coffee shop and massage services. Room service was varied and reasonably priced, perfect for when we wanted a quiet night in.
Warren
United States of America,
February
2025
6.4/10
I had a wonderful experience at Hilton Cairo Zamalek Residences, with impressive service and stunning views of the Nile. While my suite was spacious and comfortable, I did encounter a minor issue with a small house roach in the kitchen sink. Overall, the positives far outweighed the negatives, and I would highly recommend this hotel for a family stay.
Rooms
9.0
My suite was massive with two full bathrooms, a kitchen, and very nice views of the Nile. The furniture showed some wear, but it was still clean and well-maintained.
Service
10.0
I found the staff to be incredibly friendly and helpful throughout my stay. Ms. Rania at breakfast and other staff members really went out of their way to ensure we enjoyed our time.
Location
10.0
The hotel is situated in a very nice and safe neighborhood in Zamalek, right alongside the Nile. It provided easy access to the major attractions in Cairo.
Dining
8.0
Dining options were pleasant, though I didn't get a chance to try the breakfast. The restaurant had a lovely atmosphere and overlook of the Nile.
Facilities
8.0
The swimming pool area was really good, perfect for relaxing after a day of sightseeing. However, the pool closed early at 5 PM, which was a bit disappointing.
Rodney
United States of America,
January
2025
5.6/10
My stay at Hilton Cairo Zamalek Residences had its ups and downs. On the plus side, the staff was super friendly and I really appreciated the location—it felt safe and was close to many restaurants. However, the hotel itself is quite old and definitely needs a refresh, which brought my experience down a notch.
Rooms
5.0
I was upgraded to a lovely King Deluxe Room with a amazing Nile view. However, the room showed signs of age, with dust and a few maintenance issues like a flooded washing machine. It just felt like it hadn't seen a renovation in ages.
Service
7.0
The service from the staff, especially at the reception, was great. They were always ready to help when I had a key malfunction. Though, I did encounter some hiccups at check-in, which took longer than expected and was a bit of a bummer.
Location
8.0
The hotel is in a really nice neighborhood, in a diplomatic area, which made me feel more secure during my stay. It’s also conveniently located—close to Downtown and the Pyramids, making it an ideal home base for exploring Cairo.
Dining
5.0
Breakfast was a letdown. While there were plenty of choices, the quality felt off, with lukewarm hot food and cheap pastries. I was hoping for something better, especially with the view that could have made it more enjoyable.
Facilities
5.0
The facilities were decent, offering things like room service and laundry, but given the state of cleanliness and functionality in my room, there’s room for improvement. The engineers were helpful, but I’d rather not have maintenance visits during my stay.
David
United States of America,
October
2024
7.2/10
My stay at Hilton Cairo Zamalek Residences was a mixed bag. While the views of the Nile were fantastic and the location was excellent, the hotel itself felt quite dated and in need of improvements. I faced several service hiccups, especially during check-in and housekeeping, which detracted from an otherwise promising experience.
Rooms
5.0
The Nile Suite I stayed in was spacious, but it showed its age. Some areas had dust, and the washing machine issue was particularly frustrating, requiring multiple visits from maintenance without clear communication.
Service
5.0
The staff were generally friendly, but the service felt inconsistent. I often had to ask for essentials like towels and water, and the breakfast experience was overshadowed by chaotic drink service.
Location
9.0
Located in a peaceful area surrounded by embassies, the hotel's location is definitely a highlight. It was close to nice cafes and had excellent views, contributing positively to my stay.
Dining
5.0
Breakfast was disappointing, with many dishes not being warm and limited options. Though there were multiple restaurants, my experience didn’t quite meet my expectations where food quality was concerned.
Facilities
6.0
The hotel's facilities, like the gym and the view from the lounge, were appealing, but there was a lack of attention to detail that affected overall enjoyment.
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